Telehealth, Online Virtual Healthcare for Wisconsin

While telehealth is transforming inpatient and outpatient care our highest priority continues to be the health and well-being of patients and anyone in need of any of our services.  Moving forward through these uncertain times, as an option we offer TeleHealth services  to help you stay healthy and strong in the comfort of your own setting. “Telehealth” (or “virtual healthcare”) refers to services that are provided over a technology platform, rather than by in-person means.

TeleHealth is an innovative way of delivering healthcare to patients for their wellness needs. It functions as complementary to in-person care and does not replace it. Depending on the specific role or service, Telehealth can also be referred to using other terms like E-Visits, Telemedicine, Virtual Visits, Mobile Health, E-health, M-health, and more.

Having a non-conventional touchpoint with our patients helps us monitor their current physical state.   We can most certainly use telehealth during this time to continue to help you the way we know you need to be helped and look forward to an in-person visit.

Be mindful telehealth has been used to remotely diagnose and treat patients in remote locations for decades. Monitoring patients without physically seeing them is not only beneficial to those who live in rural and remote areas but also for those who live in metropolitan areas.

Benefits include:

-Less time away from home

-Less time away from work and school

-Fewer travel expenses

-Simpler process to receiving healthcare

-Can allow for immediate collaboration with primary physician and specialists during consults

-Saves lives through remote consultation, whether urgent or diagnostic

What you need:

-Internet – for fast, uninterrupted communication. Limit the number of equipment connected to the internet.

-You’ll need a device with a screen, camera and microphone. This could be a smartphone, tablet, or computer  

-Quiet isolated room with good lighting and space. 

-Loose clothing as therapeutic exercises might be performed

Your options to connect with Serenity:

You have the choice between Facetime or Zoom Conference for your virtual physical therapy visits. If you have an iPhone and are using Facetime, no download is necessary.

If your visit was scheduled using the Zoom app and you are using your desktop or laptop, you should have received an email invitation to use Zoom. You may open the link in your Zoom invitation at the time of your appointment.

If your visit will be using your mobile device and you plan on using the Zoom, please download that app if you have not already done so. Download Zoom for iphone here and Zoom for Android here.


Your very first appointment via Telehealth  includes an evaluation, a comprehensive assessment, and can have an initial treatment.  The whole appointment will be done through a live video call where we ask you where your pain points are, your medical histories, surgeries, etc. 

We might ask you to do a few movements that involve stretches and different exercises in front of the device. We may be able to assess what the cause of the pain is and give you advice on which activities you can or can’t do that will possibly lessen or worsen the pain. We may then send you a personalized care or treatment plan (perhaps speaking to diet and food groups, etc). As for frequency of visits, it will depend on different factors such as your condition  and wellness goals.  

Most major insurers do cover for telehealth physical therapy services now due to COVID-19. The rules and regulations are constantly evolving so please call to have your insurance verified for coverage.  Thank you and we look forward to serving you.

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